Especially for the CEO and sales manager of a ICT company there is the Executive Program available. This program gives you the possibility to take control of the changing process into a better and suitable (Cloud) Business model. It is a practical and effective way to acquire midsize and large accounts and implement new and changed service proposition(s).
After setting up a Business plan we make a Communication plan and Skill program for the employees involved. This approach helps the management to make the necessary steps together with motivated employees.
Another way to test your service propositions can be done by setting up your own Advisory Board. It is a permanent council containing the most important customer relations. A very effective and direct method of Customer Intimacy and Loyalty.
Frontline Business develops a script for your company to set up a council or customer platform. Together with the management we set up a list of policy items which can be discussed before developing the propositions and solutions any further.
Over the years we were involved with several change management projects. The market expects a lot of the management nowadays. They have to face several challenges: digital transformation, Cloud Computing, subscription billing, demanding young professionals, etc. It is interesting to observe the way the managers handle these changes. In practise there are four types of behaviour of managers, who have to cope with severe changes:
Are innovative and show perseverance. Have the courage to take measures and take the lead. They leave room for others to undertake activities. They have resilience, follow their intuition and believe in: ‘Put your money where your mouth is’ and ‘Actions speak louder than words’
Are conceptual thinkers without taking concrete measures. They start a lot of activities without finishing them. They spent a lot of time on talking about issues with others, making templates and workflow diagrams. They don’t like to confront others. In their mind everything is all right and they believe that they have accomplished concrete goals already.
They watch out for trends and present themselves as innovators and refreshing. Deep inside they don’t like changes and think it is a lot of hassle. Keep calling that it is time to change and something could happen. Unfortunately they are sometimes inconsistent and say: ‘Nothing is changed really because the market always keeps changing…’
Managers, who work hard and delegate very little hope changes happen naturally. That is what they are doing for years now. Follow the rest in the market and make adjustments here and there. They often say: ‘Go with the flow’ and ‘the market will changes’